FAST. UNCOMPLICATED. BY YOUR SIDE.

Medipak Life Cycle Service

World-class equipment deserves first-class service.  And, that’s exactly what we provide. We take pride in employing and educated, resourceful, dedicated team of engineers, technicians, designers, and machinists who work, every day, to deliver exceptional service. By providing services along the entire Life Cycle, we ensure that you get integrated solutions. Beyond the machines, packaging and inspection solutions, we support you with expertise, consulting and integration skills from one source. Much more than after-sales support.

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Service Inquiries

Phone: +1 727 532-6515

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Individual training and support programms, Schulungs- und Trainingsprogramme

Medipak Academy

Knowledge is power, and we want to empower our customers through our targeted training and support programs. Our adapted training programs impart theoretical and practical knowledge to enhance the productivity of your employees.

Service technician, Technischer Kundendienst, worldwide, weltweit

Field Service

Our technicians have the expertise and understanding that comes from time, training, dedication to their craft and the determination to provide superior service to every customer. You will see we are committed to doing “whatever it takes” to ensure your total satisfaction.

Additional format sets optimize the flexibility of your packaging line
Formatteile

Format Parts

Expand the product range of your machine. Additional format sets optimize the flexibility of your packaging line. For faster implementation of market- and customer requirements and for a shorter time-to-market.

MARS enables our service experts to provide assistance and eliminate faults quickly on a remote basis, Fernwartung

MARS - Remote Service

MARS stands for Medipak Assistance Remote Service. The concept is based on a Meeting Point Router (MPR), which is integrated into the machine. Via this MPR, the machine can be connected to the Meeting Point Appliance (MPA) server. This enables our service experts to provide assistance and eliminate faults quickly on a remote basis.

Original spare parts, Originalersatzteile

Original Spare Parts

We stock an extensive inventory of original spare parts at our locations to ensure speedy delivery. And, machine-specific spare parts packages are also offered to give you in-house stock for immediate installation, trouble shooting and repairs. Options including warehouse management, JIT systems, etc. are available on request.

Consulting and technical support to increase equipment performance, availability and reliability, Prozessoptimierung, OEE Beratung

Process Optimization/OEE

Consulting and technical support to increase equipment performance, availability and reliability. You can expect quantified results, like e.g. increased OEE, this service is measurable for you and your management.

Our qualification experts will advise you on issues such as documentation, risk analysis workshops and testing strategies, validation

Qualification Support

Our qualification experts will advise you on issues such as documentation, risk analysis workshops and testing strategies and support you during the implementation phases.

All services to move and/or relocate installed equipment, Maschinenumzüge

Relocation

All services to move and/or relocate installed equipment at your local site, between different sites or locations. This is often linked to the retrofit or upgrades of machines.

Retrofits & Upgrades

Retrofit/Upgrades

Retrofit: For even more flexibility and functionality take advantage of the modularity and expandability of your machines and profit from consistently modern equipment. Upgrades: Improve your installed equipment and software with upgrades.

Long-term agreements to ensure a prioritized and preventive service and parts availability for our customers, Servicevereinbarung

Service Agreement

Long-term agreements to ensure a prioritized and preventive service and parts availability for our customers. Profit from transparent calculation and an improved coordination of field service, delivery of parts, maintenance and service desk.

Our Service Desk is the point of contact for your support and service inquiries. It combines maximum competence with short response and solutions times, Kundendienst

Service Desk

Our Service Desk is the point of contact for your support and service inquiries. It is staffed by qualified experts, and – if required by the customer – they can provide 24/7 round the clock service 365 days a year. The Service Desk combines maximum competence with short response and solution times.

Contact our local team

For Service - Tom Simpson

+1 717 319-0997

For Parts - Tim Freundel

+1 727-532-6504

Or use our contact form